FAQs

1. What is Hanex®?

Hanex® 100% Acrylic Solid Surface is an ideal material for residential and commercial application because of its beauty, durability, aesthetics, design flexibility, color choices, and more. Hanex® products are non-porous material and NSF 51 Certified for Food Preparation areas. They can be applied in many applications where sanitation is of utmost importance, such as Kitchen Countertops, Hospitals, Playrooms, Schools, and much more.

2. What is Hanex® made of?

Hanex® 100% Acrylic Solid Surface is composition of Methyl Methacrylate (MMA) and Poly Methyl Methacrylate (PMMA) resin filled with Alumina-Trihydrate and other specialized formula to give it the timeless beauty and quality. We are one few to have successfully developed the DBCU (Double Belt Casting Unit) process that produces superior products.

3. Where can I see Hanex® displays?

Please contact your nearest distributor to find your local retail design center and/or fabricator. The distributor information can be found in the Hanex® Locator page of this website.

4. Where can I purchase Hanex®?

Hanex® can be purchased through your local Kitchen and Bath dealer, Fabricators, Contractors, and Builders. To find the nearest vendor, please contact your local distributor for more info.

5. Can I receive some Hanex® samples?

Hanex® samples are provided to help our customers in making the right selection from the vast array of colors and designs. Please contact our office to receive samples.

6. Is Hanex® repairable?

Unlike other surfacing materials, Hanex® can be repaired to its original condition. Hanex® is non-porous and solid throughout the entire material. These features make Hanex®virtually Maintenance Free and Completely Repairable. Please visit our Care & Maintenance section for more details.

7. How do I clean and take care of my Hanex® countertop?

Unlike other surfacing materials, Hanex® is non-porous and solid though the entire material. These features make Hanex® virtually maintenance free and repairable. To ensure long lasting beauty, follow the guidelines to prevent damages and care for your investment. Please visit our Care & Maintenance section for more details

8. What is NSF 51?

According to NSF's website, independent testing programs require companies to comply with the strict standards imposed by NSF and its product certification programs. From extensive product testing, material analyses to unannounced plant inspections, NSF is the only third-party testing organization to undertake such a complete evaluation. NSF must inspect every aspect of product's development before it can be certified. NSF 51 is certification program which specifically concentrates on Food Preparation Areas. NSF imposes strictest standards to ensure consumer health and safety. We are proud to state that Hanex®100% Acrylic Surface has been tested by NSF, certified, and is currently listed as NSF 51 Certified.

9. Can I Fabricate and install my Hanex® countertop?

To ensure proper fabrication, installation, and warranty coverage, Hanex® can only be installed by certified fabricators.

10. Who can fabricate and install my Hanex® countertop?

A Certified Hanex® Fabricator. To become a Certified Hanex® Fabricator, please contact your local distributor for more information. The distributor information can be found in the Hanex® Locator page of this website.

11. Who can repair or refinish my Hanex® countertop?

Minor scratches and damages can be easily repaired by the customer. Please visit our Care & Maintenance section for more details. However, for deep scratches and/or other damages which may require expert repair please contact your Authorized Hanex® Repair Agent or Certified Fabricator.

12. What do I do with small Hanex® sample material left by the Fabricator after installation?

All Hanwha Surface fabricators are required to leave a color matched material with the customer . These color matched materials can be used at later time for repair. In many occasions, the fabricators will either make trivets or cutting boards out of the color match material as an added service to their customer. Please keep these color matched materials for future use.

13. Are there different finishes in Hanex®?

Your Hanex® can be finished to have Matte, Simi-gloss,and High-gloss finish. Remember, some colors may require more maintenance with a different finish. Please consult with your Fabricator, Distributor, or Sales Representative for a recommendation that best suit your needs.

14. I am still confused about heat-resistance properties of Hanex®.

The innate feature of Hanex® gives it excellent heat resistant property compared to other surfacing materials in the market. However, to prevent any damages from heat, never place hot items directly on Hanex®. Always use trivets with rubber feet when placing hot items on the countertop. Remember, placing hot pans or heat-generating appliances directly on Hanex® may cause damages to your countertop. Avoid direct and indirect heat with temperatures over 80C (170oF). In most cases the damages can be repaired, however to protect your Hanex® countertop, always use trivet when placing hot items or heat-generating appliances.

15. What are the advantages of Hanex® over Granite Countertops?

With the beauty of Granite, there are many limitations. If granite is not properly sealed regularly it can be easily be stained, harbor bacteria, molds, viruses, and other germs that can be hazardous to your health. Depending on the size of your countertop, granite countertops will have visible seams and other imperfections that may cause problems. There are many other benefits of Hanex® over Granite, most importantly; your Hanex® is fully repairable and renewable. Unlike granite, Hanex® comes with a 15 year limited warranty which is the best in the industry.

16. What are the advantages of Hanex® over Laminate Countertops?

Laminates over time will separate due to moisture. Hanex® is non-porous, solid, and homogenous. The water absorption ratio is among the lowest in the industry. Even after years of daily use, Hanex® will not soak up moisture . There are many other benefits of Hanex® over Laminates, however, most importantly; your Hanex® is fully repairable and renewable. Additionally, unlike laminates, Hanex® comes with 15-year limited warranty, best in the industry.

17. What are the advantages of Hanex® over Tile Countertops?

Hanex® Solid Surfaces can be fabricated and installed in almost any application with invisible seams, making Hanex® truly solid in surfacing materials. Unlike tiles, you don't have to clean or disinfect, and it doesn't harbor bacteria, viruses or germs. There are many other benefits of Hanex® over tiles, most importantly; your Hanex® is fully repairable and renewable. At last, Hanex® comes with 15-year limited warranty, best in the industry unlike tiles.

18. What are the advantages of Hanex® over the other Countertops materials like Wood, Concrete, Stainless Steel...?

Hanex® 100% Acrylic Solid Surface is an ideal hygienic material for Kitchens and Baths due to its resistance to heat, moisture, pollutants, bacteria, and other harmful agents. With wide selection of colors and design applications, Hanex® can transform any space into a beautiful environment. The unlimited design flexibility of Hanex® makes it a perfect material to use in commercial applications. Many Commercial Builders are using Solid Surfaces in hospitals, restaurants, hotels, schools, banks, and other areas because of all the advantages Solid Surface has to offer.

19. What does the warranty cover?

Your Hanex® 100% Acrylic Solid Surface comes with 15-year limited warranty, best in the industry. The inherent properties of Hanex® with its DBCU manufacturing process, Hanex® name is recognized in the industry for quality. Hanex® can only be fabricated and installed by Certified Hanex® Fabricators, so you have the assurance of quality product, expert installation, and the industry's nationwide network of industry experts, authorized repair agents, and customer service associates who will be glad to service you.

20. How much will Hanex® cost?

The cost of solid surface fabrication and installation will vary due to the complexity of design, application, edge details, and color selection. Please consult with your dealer Remember to ask your dealer for Hanex® for your next project.